Krystal Hotels

My Lawyer will let you know. I am going to sue and I was threatened by a Employee Boyfriend and threw my food away and didn't give my money back and closed the store and left me at the window

There were cockroaches and mood all over my Room. 2 crawled on me. I paid 600$ for an upgrade. I was told I would receive a refund by the hotel manger. I do have an incident report. Ive called this 15 time since ived returned from my vacation. And still no refund. No one has reached out to me at all.

Well yesterday me and my mixed daughter went to the Krystal in meridian Mississippi to order some food while I was in there I believe one of your white mangers name Brittany windstead refuse my service because she's hates me and hate that I'm a black man she's told me that more than one time

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Ill ask your manager if she could make Cristyls burgers at breakfast said no I said I always receive Krystal burgers at this time here and other stores. She said go to another store! The manager and her drive-through employee told me, if I said were not making breakfast then go on. I said were not making breakfast! I cant believe crystals restaurants will allow their customer to be treated in that way. I would like to speak with someone about the matter! There were other rude things said and I was left on the monitor at the window horrible customer service. 9:30 am 8/17/21 5716 Fairburn Georgia

12 minutes before I was even acknowledged at speaker(drive thru). Another 10 minutes to get to the window and pay to receive food.

Hello, My first day arriving to Krystal Cancun Room #1851 I had a leaking bathroom ceiling. First thing I did was call the OP to ask for another room and was told I couldn't switch but someone would fix it. After they fixed the ceiling they left the bathroom ceiling tiles non-presentable, painting damaged and ceiling looking disgusting with dry paint extending from tiles. However, I did not bother to complain about ceiling. The next day waking up to urinate I looked at the bathroom floor to see a puddle of of water. After drying the floor with a floor towel and beginning urinate I began feeling drips on my head. So I called the OP and someone fixed the ceiling again. Sunday the ceiling drips again , I called and they fixed the ceiling and was told to not leave the balcony door open because that may be causing the leak. However I never left it open and the Bathroom ceiling leaked again throughout the Monday. On Tuesday the bathroom ceiling was leaking too much for my tolerance so I called the operator and they brought someone up to fix the issue. When I arrived to my room again the ceiling looked *** and STILL LEAKING. I decided to go to the front desk and spoke to Manager: 'ISRAEL RIVERA GUZMAN'. After telling him the story, he asked me why I waited so long to report it and told me I will not get partial refund at all which I deserved. He said he will do a investigation (locking my balcony door) and get back to me which he didn't. NEVER COMING BACK HERE!

Email sent to hotel, vacation club and booking site below. All day went by and no response from anyone. Good morning, Reservation 347630. We arrived at Krystal Resort... first room we were given we’re trying to access we found out somebody staying there already... We were given second room... The bedding had make up and some body fluids stains. The coffee maker was not clean from prior use and the old coffee pouch was still in the filter, cups and tray visible signs of use and stains, lights in room some of them not working, food of prior residents still in the fridge, disgusting and unacceptable. 3rd room tv remote not working/no batteries, unable to adjust temperature, Bathroom condition/ cleanliness unacceptable. Have seen 2* motels better looking and cleaner. first 2 rooms Ocean view now Parking view. it’s 1:30 am and I am done changing rooms for the night. The experiences so far it’s unreal and definitely the Conditions are unacceptable. What are you proposing before I go any further with that. With Regards, Alicja Stolp P.S. Pictures available upon request as unable to attach

Just got back from cancun and overall was very nice the tours but i mistakenly enrolled with this guys did not think because it was so good saved all year to get this vacations now i am broke paid 1085 for the contract and 1100 the down and they are calling for 1576. and i havent had the ice discount at front until the 45 days. Did any body got their money back? they dont explain about the broker and the additional fee for the ice. to me they give me the ice life time still not feel comfortable with this decision • Reply to This Message On May 17, 2016, my husband and I attended one of the “90-minute” sales presentations hosted by Krystal Resorts, Cancun. We are both educated and intelligent people who have attended such presentations in the past, but when weighing the costs-vs-benefits of time-share ownership, have always opted out of committing to ownership. In this case, however, our salesman German made a very compelling presentation based upon a “vacation package” offered exclusively by Krystal Resorts called the ICE Rewards program. According to German, if we purchased a time share condo with Krystal Resorts, we could also purchase a lifetime membership in the ICE Rewards program for $875. He assured us that this program offers guaranteed lowest rates on airfare (40% off the lowest published rates), cruises (50% off lowest published rates) and hotels ($199 per week if booked one-month or less in advance, and $399 per week if booked three months out from travel). When queried about what hotels this included, we were informed that it included all the international hotels listed on the ICE website (per German this included the Hilton, Hyatt and Radisson). We asked him to show us what hotels specifically were available for $199 in London, England at that particular week and he pulled up a long list of hotels comparable to those listed on Hotels.com. This offer had great appeal to me as I book a great deal of student travel and getting the guaranteed lowest rate would be beneficial to my job. I had no interest in the timeshare contract, however, and indicated this quite clearly to the sales staff. German informed us that the ICE program was only available if we purchased a time share studio at Krystal resorts for $18,000 for 25 weeks of rental and with an annual maintenance fee of $625. The full contract was for 25 years at one vacation week per year, but we were given the option to rent up to five weeks annually through their rental agency Latitude 21. We were guaranteed that IF the condo rented, we would receive $1,250 per week of rental ($6,250 – the annual maintenance of $625, per German’s math or $5,625). According to German, the cost of the time-share would pay for itself in rental income. I was concerned by the verbiage of our contract (section 8) which indicated that maintenance fees must be paid in advance for each week of rental. When I specifically asked German, what happens to the 20 remaining weeks of maintenance fees if we rent or use all 25 weeks of our timeshare in the first five years, he assured us that “it goes away.” I clarified, “you mean we don’t have to pay it?” and he assented that this was correct. I also asked if we could book up to nine rooms simultaneously in one year, say for a destination wedding and he assured me this would be no problem. After clarifying the muddied sections of the contract verbally with the salesman, we signed in good faith. We were never informed of how we might extricate ourselves if we had a change of heart on the contract. Less than two weeks after signing a contract with Krystal, we were contacted by the listing agent and asked to pay the “listing fee of $675.” To date, there is no evidence that the condo has ever been listed for rental. Our ICE Rewards program did not activate until 51 days after we signed our contract (over a week later than promised). All aspects of the sales pitch were a lie. The ICE Rewards program can be purchased separately on an annual basis for just a few hundred dollars a year. It does not offer hotel rooms for $199 and $399 per week in major cities across the globe, nor are the rates any cheaper than Hotels.com or Cheapoair.com. It has a handful of bargain hotels (six when I looked in July) that were offered at comparable low rates, in undesirable locations like Grenada and Gatlinburg, TN. In fact, in comparison, the rates at the same hotel for the same period in London, England were $15 per night higher on the ICE web site than at Hotels.com. When I pointed this out to the ICE customer service staff, they made no effort to match the price but did finally acknowledge my right to withdraw from the program since I was within the ten-day trial period. I was not so lucky with the Krystal Resort customer service staff. When I pointed out the deception involved with their sales tactics they simply said that I “signed a contract.” I then requested to book nine rooms for January 2017 per my contract in order to extricate myself from the time share as soon as possible. I was told that I could only book nine rooms if there was availability and that I only had priority booking for one room. Furthermore, I would have to pay the $625 maintenance fee nine years in advance to reserve the rooms that I could not be guaranteed. So, German’s assurance that using my weeks in advance would cause my maintenance fee to “go away” was also false. After doing my own math given this situation, I determined that I would be paying Krystal Resorts $200 a year to not use the condominium, assuming that I would be able to rent it regularly, which is doubtful. When I requested to quit claim deed the condo back to Krystal and walk away from the $6000 I had already sunk into the down payment and closing costs, they informed me that my contract said I was responsible for 40% of the remaining cost of the time share or an additional $7200. It is my interpretation that by international law, a contract is only binding if both parties understand the stipulations of the contract and any explanation involves complete disclosure on the part of the contractor. If deception is used to misrepresent the articles of the contract, the contract is no longer binding. I would assert that Krystal Resorts used deception and fraudulent sales tactics to trick me into signing a contract that I did not fully understand. When I asked specifically for clarification, I was given deliberate misinformation. I fully intend to sue the company for its fraudulent business practices and warn anyone considering purchasing a time-share with Krystal of the dangers of working with this company. Certainly, do not purchase a condominium only to join the ICE Rewards program, however, as you would be far better off with the cheap annual membership than committing to a lifetime membership with time-share strings attached.

1. Michael, our salesperson promised us a code number that we will be able to put in at any airfare ticket sites on the internet as a whole seller and therefore getting discounts on air fare for up to “65% of the original price” (according to him). He even showed us a demo of how he goes to a site name Kayak and on the bottom of the site, they had a place where you needed to put this code in and to get a discount of more than 50% on the list price. BOTH ME AND MY WIFE SAW THIS WITH OUR OWN EYES. Since then, we constantly were asking thousands of times for this code only to find out that this was a LIE.( LIE#1) 2. The reason that we purchased this timeshare was for an INVESTMENT ONLY. Michael approached us with this deal as an investment. We discussed with Eduardo the same fact and so did we with you. We had nor do we have now a reason to purchase a timeshare for our own use. 3. At the discussion, Michael and afterwards Eduardo have told us specifically that once we sign the contract with you, Continental Corporation has already rented the room for the rest of the season therefore we will be paid the sum of $21,000 on November 1, 2012 (LIE #2). 4. At the discussion about Concord Corporation, it was mentioned by Michael “YOU DON’T NEED TO DO ANYTHING, THEY DO EVERYTHING FOR YOU”. After we spoke to Concord Corporation, we understood the reality that Concord’s only function is to advertise the availability of the unit, and even that has to be paid by us. A fact that was never mentioned (LIE#3)!!! 5. Lloyds Corporation in England has nothing to do with this transaction. THE LLOYDS CORPORATION WHICH YOU REFERRED US IN THE TRANSACTION HAS ITS MAIN OFFICE IN PANAMA CITY AND IS A COMPANY OF SHARLETAN’S THAT PROMISED US A GAIN OF 23% RETURN ON MY INVESTMENT EVERY YEAR. Something that everybody knows is a FRAUD after Berney Madoff’s scam !!! (LIE#4) 6. We discussed this issue with the United States Council in Cancun and the Mexican council in New York City. Both of them are aware of your scam and are currently working on a legal way to put a stop to it!

I visited the Krystals in Troy on January 11, 2013 at 1:30 a.m. it was a black male who took my order. My order total was $5.33 and I gave him $10.35, he handed me back two pennies and a receipt. I blowed my horn to get his attention to let him know I did not receive my $5.00 bill back but he turned the corner. So when he came back to give me my food, I let him know that I did not receive my $5.00 He got defensive and said, "I did give it back to you". We looked on the ground and everywhere but nowhere was my $5.00 bill. The manager asked me to pull up so she could count the draw. After a few minutes she came out and apologized and said that they did not find any overage in his drawer. The manager I want to state is a very nice lady whom I have known for many, many years. However, her not finding the money came as no surprise to me because the 5.00 is in his pocket. Krystal has a thief working for them and I will let everyone I can think of, know about this so they will not have their money stolen from them as well. I have worked at the same job for over 10 years, and I deal with "major" money each day. Never have I had any shortage or any type of wrong doing with the company money. It is a shame that this guy stole $5.00 from me and acted like I was the criminal. I seriously believed that Krystal need to look into this guy background, because I am sure it is some questionable items there. This is a bad look for your company. Krystal is across from my work place so I eat there from time to time, but NEVER again. I work hard for my money, and it is not right to have it took away from someone who steals and treat the customer like they are in the wrong. If this guy got away with stealing from me then he probably has stole from many, many more people. I will let all my family, friends, co-workers, business associates, church members, neighbors, and social media followers know... if you do not want your money stolen do not go to Krystal in Troy, Alabama... I repeat DO NOT go to Krystals in Troy, Alabama.

okay one day when we went to krystal's we sat down waiting on our food then we saw the waitress he started to stratch his balls and then he touched our french fries and not wearing any gloves and he did not wash his hands. when i saw him i confronted him about it he started acting like he wanted to fight me or something i tried to call the manager but he stratched and touch our food again i got so disgusted i just left but i am very pissed of right now though i very mad now.